Expedia Group / VRBO

Conversation Design

Zero-to-one AI assistant for VRBO hosts, focused on automating the largest call driver and increasing host authentication to over 80% before handoff.

Oracle Integration Cloud

Generative and Agentic AI

Shipped the Agentic AI tool configuration UX and observability interface, exposing enterprise integrations as governed tools for AI agents.

Oracle / Expedia / Microsoft

Design Systems

Contributed to Oracle Redwood, the Expedia Customer Care system, and Microsoft Fluent — building shared components and patterns that ship at enterprise scale.

Oracle

Pioneering AI Design at Oracle

Led the AI design working group that defined Oracle's generative AI patterns, branding direction, and initial Fusion Applications use cases.

Oracle Integration Cloud

Robotic Process Automation

Transformed bot creation from a manual step-by-step process into a recording system — a design insight that became a key product differentiator.

Expedia Group

Traveler and Agent Chat

Designed the Orion chat platform serving multiple brands, increasing air cancellation self-service from 65% to 95% and adapting the agent UI for remote work.

Expedia Group

Agent Phone and Email

Designed phone and email channels for the Orion conversation platform, establishing the controls and components that defined the broader design system.

Microsoft

Microsoft Edge

Contributed UX to Edge's site-centric browser design, building on IE9 data to consolidate favorites, history, and downloads into the Hub.

Microsoft

Internet Explorer 9

Redesigned the browser chrome around telemetry showing 80% of interactions touched just three elements. IE9 saw 2.35 million downloads in its first 24 hours.