An innovative, creative, and detail oriented user experience design leader with over 20 years of experience in chat, bot, web browser, and operating system ux design.
At Expedia Group I work on the Conversation Platform Team. Our design team's focus is on the development of customer service communication tools. We deliver traveler and agent experiences for the company's many brands. The desktop and mobile experiences we design support the companies web and native applications.
Traveler and agent chat
View the agent tools case study
Email and phone (agent tools)
Email and Phone case study details >>
Expedia Groups's Explore 19 conference
Full Explore 19 case study
Internet Explorer 9
A reimagined role for the browser
Internet Explorer 10 & 11
Designing a touch browser